Gusto, Inc. Logo [https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/000/284/original/Gusto_logo\_1200x628.png?1580147780] [https://gusto.com/careers]Back to jobs [https://job-boards.greenhouse.io/gusto]NewPRINCIPAL PRODUCT MANAGER, GUSTO PRO Denver, CO; San Francisco, CA; New York, NY; Los Angeles, CA; Seattle, WA; Toronto, Ontario, CAN - RemoteApply About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy [https://gusto.com/about/careers/total-rewards]. By the Numbers: - Named #1 best software for small business [https://gusto.com/about/awards-recognition]of 2024 by G2 - 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing - Over $500M in annual revenue - The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs - There are 6.2M employers in the US, 98% have fewer than 100 employees (1)550,000 new businesses are created each year in the US (1) What Product Management is like at Gusto: - Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll move fast by pairing sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing. - We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care. - We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners — building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence. - We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto. About the Team: We’re looking for a Principal Product Manager to lead Growth for Gusto Pro, our product specifically built for Accountants. Accountants play a critical role within the Gusto ecosystem. They are one of our largest user groups, but also act as a one-to-many growth engine by referring their small business clients to use Gusto as their payroll provider, generating a substantial portion of our total revenue. We have ambitious plans to become the most efficient platform for accountants to deliver payroll & advisory services to their clients and help millions of small businesses as a result. If you enjoy uncovering & solving big customer problems, driving experimentation, and identifying new ways to propel the growth of a referral-driven business model, we’d love to hear from you. Here’s what you’ll do day-to-day: - Ownership: Lead product discovery to uncover/deeply understand customer problems and test risky assumptions - North Star: Create a long-term vision and strategy that defines the big problems we can solve well with durable competitive advantage - Collaborate: Partner closely with Engineering, Design, and Data Science on all stages of the product development process, and the Revenue teams to co-create hypotheses and support a sales and product-driven growth engine - Run A/B tests and lean experiments to quickly prove out hypotheses and test new concepts, always looking for ways to get stronger signal on new ideas - Rapidly execute and iterate with an emphasis on user delight, impact, and learning. Regularly take risks and make calculated tradeoffs - Define, measure, and improve key product and business metrics Here’s what we're looking for: - 8+ years of hands-on Product Management experience - Proven track record of leading growth teams and running clean A/B tests that deliver impactful results - The intangibles: Natural curiosity, grit, customer obsession, and humility - Strong product discovery and analytics skills - The ability to tell a compelling story that drives alignment and inspires action - Strong collaboration skills; ability to quickly build trust with Revenue and Product teams - A passion for helping small and medium size businesses - A strong POV on building products in the age of AI; experience building AI-driven features is a big bonus If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. Our cash compensation amount for this role is $179,000/yr to $224,000/yr in Denver & most major metro locations, and $210,000/yr to $263,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Where do PMs at Gusto work? We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are also actively hiring for the following hubs: Toronto, Canada, Los Angeles, CA, and Seattle, WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work. (1) Business Applications with Planned Wages (www.census.gov [http://www.census.gov]) Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form [https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform] and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer [https://gusto.com/about/careers/fraudulent-activity-disclaimer]. Personal information collected and processed as part of your Gusto application will be subject toGusto's Applicant Privacy Notice [https://gusto.com/about/careers/applicant-privacy-notice]. Create a Job Alert Interested in building your career at Gusto, Inc.? Get future opportunities sent straight to your email. Create alertAPPLY FOR THIS JOB - indicates a required field Autofill with MyGreenhouseFirst Name_Last Name_Email_PhoneCountry_Phone_Location (City)_Locate meResume/CV\*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf Cover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf Preferred Name_Zip Code / Postal Code (Non-U.S. based candidates, please enter "00000")_LinkedIn Profile_Do you live in or are open to relocating to one of the following Metro areas: Denver, New York City, San Francisco Bay, Toronto, Los Angeles, or Seattle?_Select...Do you have at least 8 years of product management experience and proven track record of leading growth teams?_Select...If yes, then please describe your proven track record of leading growth teams as product leader._How did you hear about this opportunity? 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In addition to the information required to consider your application, below is a set of demographic questions that help us identify areas for improvement in our process and further support the development and execution of our diversity efforts and programs as well as to create a more inclusive environment for all employees. Your responses to these questions will be recorded and maintained in a confidential file. Your responses, or your wish not to answer, will not be associated with your specific application, will not be shared with hiring managers, and will not in any way be used in making any employment decisions, including hiring decisions. Please use this as a reference while completing the disability self-identification: You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: - Blindness - Deafness - Cancer - Diabetes - Epilepsy - Autism - Cerebral palsy - HIV/AIDS - Schizophrenia - Muscular dystrophy - Bipolar disorder - Major depression - Multiple sclerosis (MS) - Missing limbs or partially missing limbs - Post-traumatic stress disorder (PTSD) - Obsessive compulsive disorder - Impairments requiring the use of a wheelchair - Intellectual disability How would you describe your gender identity (please select one)?_Select...I identify as transgender (please select one):_Select...I identify my sexual orientation as (please select one):_Select...I identify my race/ethnicity as (mark all that apply):_Select...Veteran Status (please select one):_Select...I have a disability (please select one):_Select...I identify as a first-generation professional (please select one):\*Select...Submit applicationPowered by Greenhouse [https://www.greenhouse.com]