Anduril Industries Logo [https://s7-recruiting.cdn.greenhouse.io/external_greenhouse_job\_boards/logos/400/316/500/original/Anduril-Logo-Vertical-Black.png?1701715631]NewSALESFORCE SERVICE CLOUD PRODUCT MANAGER Costa Mesa, California, United StatesApplyAnduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE TEAM: The Business Systems team is responsible for building and improving the many systems that enable Anduril to accomplish its mission. Anduril’s supply chain, accounting, sales & growth, engineering, modeling & simulation, field maintenance, manufacturing, and many more teams rely on the technology built and maintained by our team. We work across the company to ensure we have the tools and capabilities necessary for mission success. ABOUT THE JOB: We are looking for a Salesforce Product Manager to join our team as we build out a new instance of Salesforce Service Cloud to support our rapidly growing organization and stakeholder groups including Mission Success, Deployment and Technical Operations, and other teams who will use Salesforce Service Cloud as their customer support “home base”. If you are passionate about bringing the very best capabilities in Salesforce to life and want to join the most mission-oriented and passionate group of coworkers you’ll ever meet, this job is for you! WHAT YOU"LL DO: - Own the implementation and scaling of the Salesforce Service Cloud platform starting with an 8-month MVP delivery and scaling the platform at a steady pace, ensuring it is fully aligned with business objectives by maximizing the platform’s capabilities to solve complex problems and close process gaps. - Collaborate with stakeholders and end users on a regular basis, including downstream teams and platform owners to define business outcome requirements, impacts, and manage expectations effectively. - Monitor user feedback and incorporate it into platform improvements and user experience enhancements. - Foster a transparent user community and promote user adoption through effective communication, and training initiatives in close partnership with stakeholder leadership. - Skillfully navigate competing priorities, and effectively negotiate when it becomes necessary to safeguard resources for high-value initiatives in-lieu of low-impact requests. - Identify opportunities for Service Cloud enhancements and drive innovation - partnering with the technical architect and development team to bring scalable solutions to life. - Translate complex business requirements into clear, concise, executable user stories. - Precisely articulate prioritized acceptance criteria, ensuring optimal utilization of Service Cloud capabilities to meet organizational goals. - Create and manage the Service Cloud feature roadmap, planning activities, project artifacts, and facilitate regular sprint ceremonies- including sprint reviews, daily stand-ups, discovery and working sessions, sprint planning and sprint scoping. - Create and maintain release documentation, including release notes and user guides. - Communicate release schedules and feature updates to stakeholders and end-users. - Provide ongoing support to end-users, addressing their questions, and user experience enhancements. - Manage the Service Cloud feature backlog, ensuring it remains emergent and refined as business requirements and priorities shift. - Hands-on business analysis, project management, sprint and release management, and quality testing activities - on a regular basis. - Stay informed about data protection regulations and ensure compliance within the Service Cloud platform. - Stay updated with Salesforce platform updates, product roadmaps, and new features, partnering with the technical architect to evaluate potential impact and benefits for the organization. - Establish and maintain relationships with Salesforce and other third-party vendors, as applicable. REQUIRED QUALIFICATIONS: - 7+ years Salesforce platform experience, the majority specifically with Salesforce Service Cloud. - 5 - 7+ years digital product management experience. - Bachelor’s degree, preferably in Business, Computer Science, Information Technology, or equivalent experience. - Additional experience in one or multiple Salesforce Clouds including Sales, Analytics, Experience, etc. - Experienced in working within lean teams, wearing multiple hats to support business analysis, project management, and platform testing, in addition to product management responsibilities. - Expertise in identifying gaps between current and desired end-states, and documenting use cases to illustrate next best steps. - Strong background in working within a highly-collaborative environment and with cross-functional teams to enable achievement of the desired business outcomes. - Deep knowledge and experience of effective product management principles, including deciding what the product does and how it should meet user’s expectations, while at the same time addressing root problems. - Strong background in Agile frameworks and scrum principles. - Proven experience in delivering prioritized features based on measurable outcomes and KPIs. - Proven experience in user research and design-thinking (discovery/initiate/iterate). - Expertise in release management, and release communications. - Expertise in product roadmaps, and feature backlog management. - Experience working directly with engineers and architects on product development and enhancements. - Up-to-date knowledge on latest Salesforce release, features and developments. - Highly autonomous, incredibly organized with a strong tendency to overdeliver when appropriate. Time management is your superpower. - Strong communication and interpersonal skills to effectively collaborate with diverse teams. - Exceptional organizational and communication skills (both written and oral), with the ability to explain complex ideas clearly to both technical and non-technical audiences. - Exposure and experience in Einstein and AI product capabilities, a plus. - Familiarity with Agentforce, a plus. - Aerospace and Defense industry experience a major plus. - Bonus points for Salesforce administrative experience. If you are passionate about leveraging Salesforce to drive business success, are customer obsessed, and possess the skills to drive innovative solutions, we invite you to apply and contribute to our growing dynamic team. US Salary Range $150,000 - $225,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: - Platinum Healthcare Benefits:For U.S. roles, we offer comprehensive medical, dental, and vision plans at little to no cost to you. \* For UK roles, Private Medical Insurance (PMI): Anduril will cover the full cost of the insurance premium for an employee and dependents. - For AUS roles, Private health plan through Bupa: Coverage is fully subsidizedby Anduril. - Basic Life/AD&D and long-term disability insurance 100% covered by Anduril, plus the option to purchase additional life insurance for you and your dependents. - Extremely generous company holiday calendar including a holiday hiatus in December, and highly competitive PTO plans. - 16 weeks of paid Caregiver & Wellness Leave to care for a family member, bond with your baby, or tend to your own medical condition. - Family Planning & Parenting Support: Fertility (eg, IVF, preservation), adoption, and gestational carrier coverage with additional benefits and resources to provide support from planning to parenting. - Mental Health Resources: We provide free mental health resources 24/7 including therapy, life coaching, and more. Additional work-life services, such as free legal and financial support, available to you as well. - A professional development stipend is available to all Andurilians. - Daily Meals and Provisions: For many of our offices this means breakfast, lunch and fully stocked micro-kitchens. - Company-funded commuter benefits available based on your region. - Relocation assistance (depending on role eligibility). - 401(k) retirement savings plan - both a traditional and Roth 401(k). (US roles only) The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. Anduril is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Anduril team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. If you are someone passionate about working on problems that have a real-world impact, we'd love to hear from you! 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