{"absolute_url":"https://stripe.com/jobs/search?gh_jid=7440429","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3309319,"location":{"name":"Dublin"},"metadata":null,"id":7440429,"updated_at":"2025-12-05T07:49:51-05:00","requisition_id":"See Opening ID","title":"Product Manager, Support Products - Support Experience","company_name":"Stripe","first_published":"2025-12-05T07:04:04-05:00","language":"en","content":"

Who we are

\n

About Stripe

\n

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

\n

About the team

\n

The Support Experience team develops and applies technology at all points of the user support journey to solve customer problems at scale, unlocking growth across Stripe’s product suite.

\n

What you’ll do

\n

As a Product Manager on the Support Experience PM team, you’ll be responsible for defining the strategy for Consumer Support - solve problems for a fast growing segment at Stripe. You’ll need to tackle this space from multiple angles, from motivating product teams at Stripe to understand and improve product quality, to building systems that allow for repeatable problem solving by both users and our support team. You’ll need to create observability across inbound and outbound volume to find the high impact drivers of poor experiences; and build the flywheels that will leverage our internal and external systems to continuously improve how problems are resolved and products are built.

\n

Responsibilities

\n

\n
• Drive significant increases in product quality across the company leveraging support data.
\n
• Build the flywheels for improving support outcomes and enabling users to self-solve issues by creating scalable knowledge and workflow strategies.
\n
• Partner closely with Product Managers for the Self-Serve and Agent Platforms to define and instrument user journeys across our products so we can understand how success differs by journey and where we should invest.
\n
• Define the data strategy for delivering an effective and efficient support experience.
\n
• Create a platform that can be leveraged across the support journey to turbocharge users and support agents’ ability to solve problems directly and reliably.
\n

\n

Who you are

\n

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

\n

Minimum requirements

\n

Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and the desire to create something new.

\n

\n
• Computer Science background or equivalent technical skills
\n
• Strong analytical abilities and experience with metrics
\n
• An ability to craft a vision and strategy and drive the roadmap toward it
\n
• A deep empathy for users
\n

\n

Preferred qualifications

\n

\n
• Software engineering experience, a computer science or engineering degree, or similar technical experience.
\n

","departments":[{"id":257397,"name":"8915 Core Tech Product Management","child_ids":[],"parent_id":206811}],"offices":[{"id":87011,"name":"Ireland Locations","location":null,"child_ids":[80459,80460],"parent_id":17446}],"compliance":[{"type":"eeoc","questions":[],"description":"

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

\n"},{"type":"eeoc","questions":[{"required":false,"label":"DisabilityStatus","fields":[{"name":"disability_status","type":"multi_value_single_select","values":[{"label":"I do not want to answer","value":"3"},{"label":"No, I do not have a disability and have not had one in the past","value":"2"},{"label":"Yes, I have a disability, or have had one in the past","value":"1"}]}]}],"description":"

Voluntary Self-Identification of Disability

\n\n
\nWhy are you being asked to complete this form?\n

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

\n

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

\nHow do you know if you have a disability?\n

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

\n

\n
• Alcohol or other substance use disorder (not currently using drugs illegally)
\n
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
\n
• Blind or low vision
\n
• Cancer (past or present)
\n
• Cardiovascular or heart disease
\n
• Celiac disease
\n
• Cerebral palsy
\n
• Deaf or serious difficulty hearing
\n
• Diabetes
\n
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
\n
• Epilepsy or other seizure disorder
\n
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
\n
• Intellectual or developmental disability
\n
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
\n
• Missing limbs or partially missing limbs
\n
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
\n
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
\n
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
\n
• Partial or complete paralysis (any cause)
\n
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
\n
• Short stature (dwarfism)
\n
• Traumatic brain injury
\n

\n"},{"type":"eeoc","questions":[{"required":false,"label":"VeteranStatus","fields":[{"name":"veteran_status","type":"multi_value_single_select","values":[{"label":"I don't wish to answer","value":"3"},{"label":"I identify as one or more of the classifications of a protected veteran","value":"2"},{"label":"I am not a protected veteran","value":"1"}]}]}],"description":"

\n If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.\n As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure\n the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories\n is as follows:\n

\n

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

\n

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

\n

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

\n

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

\n"},{"type":"eeoc","questions":[{"required":false,"label":"Race","fields":[{"name":"race","type":"multi_value_single_select","values":[{"label":"Decline To Self Identify","value":"8"},{"label":"Two or More Races","value":"7"},{"label":"Native Hawaiian or Other Pacific Islander","value":"6"},{"label":"White","value":"5"},{"label":"Hispanic or Latino","value":"4"},{"label":"Black or African American","value":"3"},{"label":"Asian","value":"2"},{"label":"American Indian or Alaskan Native","value":"1"}]}]},{"required":false,"label":"Gender","fields":[{"name":"gender","type":"multi_value_single_select","values":[{"label":"Decline To Self Identify","value":"3"},{"label":"Female","value":"2"},{"label":"Male","value":"1"}]}]}],"description":"

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.\nCompletion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring\nprocess or thereafter. Any information that you do provide will be recorded and maintained in a\nconfidential file.

\n\n

As set forth in Stripe’s Equal Employment Opportunity policy,\nwe do not discriminate on the basis of any protected group status under any applicable law.

\n"}],"demographic_questions":null,"questions":[{"description":null,"label":"First Name","required":true,"fields":[{"name":"first_name","type":"input_text","values":[]}]},{"description":null,"label":"Last Name","required":true,"fields":[{"name":"last_name","type":"input_text","values":[]}]},{"description":null,"label":"Email","required":true,"fields":[{"name":"email","type":"input_text","values":[]}]},{"description":null,"label":"Phone","required":true,"fields":[{"name":"phone","type":"input_text","values":[]}]},{"description":null,"label":"Resume/CV","required":true,"fields":[{"name":"resume","type":"input_file","values":[]},{"name":"resume_text","type":"textarea","values":[]}]},{"description":null,"label":"Cover Letter","required":false,"fields":[{"name":"cover_letter","type":"input_file","values":[]},{"name":"cover_letter_text","type":"textarea","values":[]}]},{"description":null,"label":"Please select the country where you currently reside.\n","required":true,"fields":[{"name":"question_61875306","type":"multi_value_single_select","values":[{"label":"Australia","value":606201059},{"label":"Belgium","value":606201060},{"label":"Brazil","value":606201061},{"label":"Canada","value":606201062},{"label":"Egypt","value":606201063},{"label":"France","value":606201064},{"label":"Germany","value":606201065},{"label":"India","value":606201066},{"label":"Indonesia","value":606201067},{"label":"Ireland","value":606201068},{"label":"Israel","value":606201069},{"label":"Italy","value":606201070},{"label":"Japan","value":606201071},{"label":"Malaysia","value":606201072},{"label":"Mexico","value":606201073},{"label":"New Zealand","value":606201074},{"label":"Poland","value":606201075},{"label":"Romania","value":606201076},{"label":"Singapore","value":606201077},{"label":"South Korea","value":606201078},{"label":"Spain","value":606201079},{"label":"Sweden","value":606201080},{"label":"Switzerland","value":606201081},{"label":"Thailand","value":606201082},{"label":"The Netherlands","value":606201083},{"label":"UAE","value":606201084},{"label":"UK","value":606201085},{"label":"US","value":606201086},{"label":"Other","value":606201087}]}]},{"description":null,"label":"Please select the country or countries you anticipate working in for the role in which you are applying.","required":true,"fields":[{"name":"question_61875307[]","type":"multi_value_multi_select","values":[{"label":"Australia","value":606201088},{"label":"Belgium","value":606201089},{"label":"Brazil","value":606201090},{"label":"Canada","value":606201091},{"label":"France","value":606201092},{"label":"Germany","value":606201093},{"label":"India","value":606201094},{"label":"Indonesia","value":606201095},{"label":"Ireland","value":606201096},{"label":"Israel","value":606201097},{"label":"Italy","value":606201098},{"label":"Japan","value":606201099},{"label":"Malaysia","value":606201100},{"label":"Mexico","value":606201101},{"label":"New Zealand","value":606201102},{"label":"Poland","value":606201103},{"label":"Portugal","value":606201104},{"label":"Romania","value":606201105},{"label":"Singapore","value":606201106},{"label":"South Korea","value":606201107},{"label":"Spain","value":606201108},{"label":"Sweden","value":606201109},{"label":"Switzerland","value":606201110},{"label":"Thailand","value":606201111},{"label":"The Netherlands","value":606201112},{"label":"UAE","value":606201113},{"label":"UK","value":606201114},{"label":"US","value":606201115}]}]},{"description":null,"label":"Are you authorized to work in the location(s) you selected in your previous response?","required":true,"fields":[{"name":"question_61875308","type":"multi_value_single_select","values":[{"label":"Yes","value":606201116},{"label":"No","value":606201117}]}]},{"description":null,"label":"Will you require Stripe to sponsor you for a work permit now or in the future for the location(s) you selected in in your previous response?\n","required":true,"fields":[{"name":"question_61875309","type":"multi_value_single_select","values":[{"label":"Yes","value":606201118},{"label":"No","value":606201119}]}]},{"description":"This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). \nOffice-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. \nA remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. ","label":"If this role offers the option to work from a remote location, do you plan to work remotely?","required":true,"fields":[{"name":"question_61875310","type":"multi_value_single_select","values":[{"label":"Yes, I intend to work remotely.","value":606201120},{"label":"No, I intend to work from an office location.","value":606201121}]}]},{"description":null,"label":"Have you ever been employed by Stripe or a Stripe affiliate?","required":true,"fields":[{"name":"question_61875311","type":"multi_value_single_select","values":[{"label":"Yes","value":1},{"label":"No","value":0}]}]},{"description":null,"label":"Who is your current or previous employer?","required":true,"fields":[{"name":"question_61875312","type":"input_text","values":[]}]},{"description":null,"label":"What is your current or previous job title?","required":true,"fields":[{"name":"question_61875313","type":"input_text","values":[]}]},{"description":null,"label":"What is the most recent school you attended?","required":true,"fields":[{"name":"question_61875314","type":"input_text","values":[]}]},{"description":null,"label":"What is the most recent degree you obtained?","required":true,"fields":[{"name":"question_61875315","type":"input_text","values":[]}]},{"description":"Messages will only be sent regarding your candidacy with Stripe. ","label":"Do you opt-in to receive WhatsApp messages from Stripe Recruiting?","required":true,"fields":[{"name":"question_61875316","type":"multi_value_single_select","values":[{"label":"Yes","value":606201122},{"label":"No","value":606201123}]}]}],"location_questions":[{"description":null,"label":"Longitude","required":true,"fields":[{"name":"longitude","type":"input_hidden","values":[]}]},{"description":null,"label":"Latitude","required":true,"fields":[{"name":"latitude","type":"input_hidden","values":[]}]},{"description":null,"label":"Location","required":true,"fields":[{"name":"location","type":"input_text","values":[]}]}]}